At Didi & Mambo, we are committed to providing high-quality goods to help you move, be fit, and stay safe. We understand that sometimes you may need to return or exchange an item, and we want to make that process as easy as possible.
1. Return Eligibility
We offer a 7-day return window from the date of purchase.
To be eligible for a return, the product must be unused, in its original packaging, and in resellable condition.
If the product is damaged, opened, or used, it cannot be returned, except in the case of a defective product or shipping error.
2. Refund Process
Once your return is received and inspected, we will notify you via email.
If your return is approved, we will process your refund to the original payment method within 5-7 business days.
Please note that shipping charges are non-refundable.
3. How to Initiate a Return
To initiate a return, please contact us at didiandmambo@gmail.com with your order number and a brief explanation of why you are returning the item.
We will provide you with a return authorization and instructions on how to send the product back to us.
4. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will provide you with a prepaid shipping label to return the item and issue a full refund or replacement.
5. Exchanges
We currently do not offer exchanges. If you need a different product, we recommend returning the original item for a refund and placing a new order.
6. Non-Refundable Items
Some items, such as special promotions, may be non-refundable. These exclusions will be clearly stated at the time of purchase.
7. Contact Us
If you have any questions or concerns about our refund policy, please feel free to reach out to us at didiandmambo@gmail.com. We’re here to help!
Thank you for choosing Didi & Mambo. We bring you the best and the most for less.